BITis Policy
Complaints & Disputes
Raise a complaint
Buyers and sellers should raise complaints promptly through BITis support channels, with enough order or listing detail for review.
Marketplace disputes
Where a dispute involves an independent seller, BITis may help review the issue, facilitate communication, and apply platform rules where appropriate.
Resolution
BITis may request evidence, order information, payment references, delivery details, or other records before making or supporting a dispute decision.