BITis Policy
Delivery Policy
Delivery timelines
By placing an order, you accept that delivery times shown in the app are estimates unless otherwise stated. Delays may occur because of seller readiness, courier operations, traffic, weather, or address issues.
Address responsibility
Buyers are responsible for correct delivery addresses and contact numbers. Incorrect details may cause delays, failed delivery attempts, or extra charges.
Courier and seller updates
Tracking and fulfilment updates may depend on seller and courier confirmations and may not always update in real time.