Returns & Refund Policy
This policy outlines how BITis reviews return requests, when refunds may be approved, and what evidence may be required for damaged, wrong, missing, or restricted items.
Eligibility
By placing an order, you agree that returns depend on item condition, item category, timing of the request, and whether the item is damaged, wrong, defective, customised, or otherwise non-returnable.
Refund timing
Refund timelines may vary depending on the payment method, seller review, delivery status, and verification of the returned item. Approved refunds may be processed back to the original payment method or another lawful method used by BITis or the seller.
Delivery and wrong-item issues
If an item is damaged, incorrect, missing, or affected by a delivery issue, BITis may request supporting information such as photos, delivery details, or order references before deciding the next step.
Return conditions and exclusions
Non-returnable or restricted items may be excluded. BITis may request evidence such as photos, delivery details, or order information during review. Additional delivery or collection conditions may apply depending on the product, seller, or location.